IT Senior Support Analyst - Fixed Term - 12 Months

Hengoed, Wales, United Kingdom · IT

Description

MAIN PURPOSE:

The Senior Support Analyst is responsible for 1st - 3rd line support on all aspects of the IT infrastructure. The role will cover everything from desktop hardware/software through to the Server infrastructure for local areas.

Additional IT project work will be required as part of this role, to provide technical knowledge and hands-on support to build, configure and document supporting IT infrastructure.

The individual will instil a culture of continuous improvement within the team and strive to make processes and practices as efficient and effective as possible by constructively challenging “non-value” added activities while still ensuring compliance with Norgine policies/procedures.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

MAIN TASKS:

The job holder will be responsible for providing proactive IT support on the following key areas:


DELEGATION:

Where required the job holder may need to deputise for the IT Team Leader

KNOWLEDGE AND SKILLS:


TECHNICAL SKILLS:


RELATIONSHIPS:

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