First Line Support Analyst - Six Months Fixed Term

Hengoed, Wales, United Kingdom · IT

Description

MAIN PURPOSE:

The IT support analyst is responsible for providing first line support on all aspects of the IT infrastructure and daily BAU. Additional IT project work may be required as part of this role.


KEY RESPONSIBILITIES/ACCOUNTABILITIES & MAIN TASKS;


ADDITIONAL RESPONSIBILITIES:

Server

The Server and system specialist incorporates specific skills in server hardware and software in particular windows 2012 server and above, active directory, Exchange 2010 and above. This role will be responsible for all levels of administration and support of server systems as directed by IT Management. Desired 1 year experience in IT support role.

Desktop

The desktop specialism incorporates specific skills in managing, deployment and support of desktop / laptop systems and the related services. This will include SCCM, new technologies, Scripting. This role will include high level of support to all desktop systems at all levels in Norgine as directed by IT Management. At least 1 year experience required in desktop infrastructure support.

Network

The Transport specialism incorporates specific skills in Data and voice communications. This role will include LAN support coupled with some investigation into new technologies and remote technologies. This role will act as a support / consultant across Norgine as directed by IT Management. Some experience in Data / Voice areas preferred.

Requirements

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